Privacy Policy

Privacy Policy

Introduction

Welcome to https://dehumidification-services-norfolk-va.ecojohns.com (referred to as “the Company,” “we,” or “us”). We are dedicated to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy explains how we collect, utilize, disclose, and protect data when you interact with our website, applications, services, and products. Our primary goal is to ensure transparency and give you control over your personal data.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • When you create an account and use our applications or services as an authorized user.
  • During your visits to our websites, including browsing behavior and interactions with website content.
  • Whenever we communicate with you, whether via email, telephone, or text messages.

Personal Data Collection

We collect various categories of personal data for different purposes. Here’s a detailed breakdown:

  1. Account Information: This includes user names, passwords, and contact details used to create an account on our platform.
  2. Payment Information: Details related to payment methods you use to purchase our services or products, such as credit card numbers, billing addresses, and expiration dates.
  3. Financial Information: We may collect data about your financial status if relevant for offering customized services or products.
  4. Purchase Information: Details of products or services purchased from us, including quantities, transaction dates, and payment methods.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs, to facilitate personalized experiences.
  6. Location Data: Geographic location information provided by your device when using our location-based services.
  7. Feedback and Reviews: Personal data you share with us through surveys, feedback forms, product reviews, or similar interactions.
  8. Social Media Information: Data from social media platforms when you interact with our content on these platforms, including any publicly available personal details.
  9. Product Information: Details about products you have shown interest in or purchased, such as preferences and customization choices.

We acquire this data through direct user input, interactions with our digital services, and automated technologies, like analytics tools. Additionally, third-party partners may share personal data with us, adhering to their respective privacy policies.

Cookies

To enhance your experience and provide valuable insights, we employ cookies on our website:

  • Strictly Necessary: These cookies are essential for basic functionality, allowing users to navigate the site and access secure areas.
  • Preference: They remember user preferences, such as language selection or content display settings.
  • Analytics: Used by analytics tools to gather aggregated data about website usage, helping us improve our services.

Users have control over non-essential cookies through our Cookie Manager, where you can manage and customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

The security of your personal information is paramount to us. We implement robust organizational and technical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption for secure data transmission and storage.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to protect against emerging threats.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. Our services are designed for a general audience, and we comply with applicable laws regarding data protection for minors.

Your Rights

Depending on your location, you may have specific rights concerning your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit the use of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from discriminatory practices based on certain factors, including exercising your data rights.

To exercise these rights or submit requests, please contact our privacy team at [email protected] or through written correspondence to the address provided. We will respond within a reasonable timeframe, as per applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your data rights and protections.

Contact Information

For any questions regarding privacy, data protection, or to exercise your rights, please reach out to our privacy team:

We are committed to addressing your concerns and ensuring a transparent and secure digital experience.